For UK care homes · part of SentinelHQ

Voice-first CQC compliance for care homes.

Speak what happened — CareSentinel writes the structured compliance record, every shift. Do it daily and you walk into inspection already ready.

CQC Single Assessment Framework UK data residency
Voice Incident Report
0:14
Live transcript
Resident in Room 14 had a fall in the bathroom at about quarter past two. No visible injury but she's a bit shaken. Priya was with her at the time…
↓  AI structures the record  ↓
⚠ Potentially RIDDOR-reportable — report within 10 days
TypeResident Fall SeverityHigh — serious injury / hospital LocationRoom 14 — Bathroom TimeToday · 14:15
Review & save incident
A CQC inspector showing her identification badge at a care home reception desk
Inspection day rarely comes with notice. CareSentinel keeps you ready for it, every single day.
The problem

It's 7pm. You're still writing up the 2pm fall from memory.

Every shift makes evidence whether you capture it or not — the fall, the med round, the safeguarding note, the CQC prep that never quite gets done. Miss it and it's gone by handover. And the gap between what happened and what's on record is exactly what an inspection finds.

A care worker kneeling beside an elderly resident who has fallen in a care home corridor while a colleague records the incident on a tablet
How it works

Speak it. The AI writes the report.

Compliance that actually gets done — because logging it is talking for twenty seconds, not a ten-minute form your team avoids at the end of a long shift.

01 / Speak

Say what happened, in plain words

Hold the tablet and describe the incident, complaint, safeguarding concern or medication error — where, who, how serious. No forms, no desk, no writing it up from memory later.

02 / Structure

AI fills the right record

CareSentinel picks the correct record type, fills the fields, assesses the risk and flags the obligations — a RIDDOR clock, a safeguarding threshold, a CQC notification. You review and save.

03 / Connect

The evidence builds itself

One voice note can log the incident, raise maintenance, draft the safeguarding referral and the RIDDOR report — all linked, and all feeding your live compliance score automatically.

Everything, from day one

One less thing to worry about. Then another.

Every part of compliance, included — one platform, one compliance score, everything connected. No tiers, no add-ons.

Safety & incidents4 modules
Incidents & RIDDOR Voice

The fall's logged and RIDDOR's checked — by voice, on the floor, in seconds.

Safeguarding

Every concern documented and Section 42 referral thresholds checked for you.

Complaints

Captured the moment it's raised — and flagged when it's really safeguarding.

Medications

A med error recorded and assessed before it becomes a bigger problem.

People & care4 modules
Training

Nobody's certificate lapses without you knowing — expiry alerts built in.

Supervisions

Know who's had their supervision and who's overdue, without a spreadsheet.

Moving & Handling

Every handling plan current and evidenced — equipment, risk, staff trained.

Resident Risk

Falls, skin, nutrition, behaviour — every assessment kept up to date.

Governance & CQC4 modules
CQC Readiness

Know where you'd stand if they walked in today — across all five key questions.

Audits & Inspections

Every finding has an owner and an action — nothing left quietly open.

Documents & Policies

No policy quietly out of date — review dates tracked automatically.

COSHH Register AI

Every chemical accounted for — AI pulls the fields straight off the SDS.

Live CQC readiness

The morning the inspection stops being scary.

Records go in by voice at the point of care and land on one dashboard that updates the moment a record closes — scored against all 34 quality statements of the Single Assessment Framework.

COMPLIANCE OVERVIEW · WILLOWMEAD HOUSE
82/100
Advanced
Safe88%
Effective82%
Caring91%
Responsive67%
Well-led74%
This week's focus. 2 documents need review and 3 training certificates expire within 30 days. Your lowest key question is Responsive at 67% — start there.
▤

Before, during & after every shift

Before — handovers, risk assessments and the day's priorities are ready before anyone clocks in. During — incidents, medication and notes go in at the point of care, on a phone, in seconds. After — notifications, audit trails and follow-ups complete themselves.

34

All 34 quality statements, self-assessed

Rate your service against every statement under the Single Assessment Framework and see one overall readiness figure — so there's nothing to reconstruct when the notice-free visit comes.

See it on your home's data →
Intelligent AI, where it earns its place

Critical incidents, handled in seconds.

Speak what happened. CareSentinel's AI assesses the risk, flags the reporting obligations, and creates every linked record — automatically. The AI does the structuring; a human reviews, approves and stays accountable.

🎙

Voice-to-record

Plain speech becomes the right structured record — incident, complaint, safeguarding or medication error — with fields filled and severity assessed.

⚠

RIDDOR & referral flags

Reporting obligations are recognised automatically — the 10-day RIDDOR clock, Section 42 thresholds, CQC-notifiable events.

⇄

Cross-module intelligence

One note creates every linked record — incident, maintenance, safeguarding referral and RIDDOR draft, all connected.

▦

Live compliance score

Every record feeds your CQC readiness score across the five key questions, updating the moment it's saved.

SDS

COSHH field extraction

Upload a safety data sheet and AI reads the COSHH fields straight into your register — no retyping.

↻

Document review tracking

Policy and risk-assessment review dates are tracked for you, so nothing quietly falls out of date.

Pricing

Simple, transparent, per bed.

One price. Every module included. No hidden extras — and new features added continuously at no extra charge, ever.

How many beds?40 beds
20 beds120 beds
£240 / month
Billed monthly · cancel anytime
  • Every module from day one
  • All AI & voice features
  • Unlimited staff records
  • UK data residency & GDPR
  • No setup fees
  • Free onboarding support
Subscribe now →
£6 PER BED / MONTH · £198 MINIMUM · 20-BED MINIMUM
Running multiple homes? Care groups of three or more sites get tailored group pricing — get in touch.
Three care workers having a brief team handover in a bright care home room

Fits the way you already work.

Works alongside your rota, your policies and your CQC framework — no rip-and-replace, no retraining the whole team. UK-built, set up in an afternoon, with onboarding support included.

UK-built & UK data residency CQC Single Assessment Framework All 34 quality statements GDPR compliant
Questions

Frequently asked questions

What is CareSentinel?

Voice-first compliance software for UK care homes, aligned to the CQC Single Assessment Framework. A staff member speaks what happened — a fall, a medication error, a safeguarding concern — and AI turns it into the right structured record with fields filled, risk assessed and reporting obligations flagged. Do it every shift and your inspection evidence builds itself.

How does voice reporting work?

Hold a phone or tablet and describe what happened in plain words. CareSentinel transcribes it, identifies the record type, fills the fields, assesses severity and flags obligations such as RIDDOR or a safeguarding referral. You review and save — logging a record takes around twenty seconds instead of a ten-minute form.

Does it cover the CQC Single Assessment Framework?

Yes. CareSentinel maps to all 34 quality statements across the five key questions — Safe, Effective, Caring, Responsive and Well-led — and gives you a live readiness score so you always know where you'd stand if an inspector arrived today.

What's included?

Every module from day one: incidents & RIDDOR, complaints, safeguarding, medications, training, CQC readiness, audits & inspections, documents & policies, COSHH register, supervisions, moving & handling and resident risk assessments — one platform, one live score, everything connected. New modules and features are added continuously at no extra charge.

How much does it cost?

£6 per bed per month, with a £198 monthly minimum and a 20-bed minimum — so a smaller home starts at £198 a month, and a 40-bed home is £240. Every module and all AI features are included, with unlimited staff records, no setup fees, free onboarding and cancel-anytime billing. Care groups of three or more homes get tailored group pricing.

Will it fit how we already work?

Yes. CareSentinel works alongside your rota, your policies and your CQC framework — no rip-and-replace and no retraining the whole team. It's UK-built with UK data residency, GDPR compliant, and set up in an afternoon with onboarding support included.

Easy enough to use today. Ready for the day it counts.

Set up in an afternoon · onboarding support included · cancel anytime.